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Bella Barista News Letter |
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SHOP
WITH SAFETY |
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BellaBarista
Customer Feedback
Welcome to the Bellabarista customer
feedback area. This section provides customer feedback about
Bellabarista products and services that you can use to make
informed purchasing decisions. Have something
to say? Let your voice be heard and expresso your thoughts
to help others in their search for the right coffee solution.
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Thank you for getting back to me, its nice to know there are real people behind the website!
The advice you gave was spot on,
Thanks
Ben
BW |
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The phrase "Thanks for the effort" it actually means that. It is just thanking you for your time spent on trying to find out if the ball jointed wand would work on my Alex.
H J from USA
HJ from USA |
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Hello,
I just wanted to say that my Grinder arrived today - thanks for superb service and fast delivery!
Best regards,
Johannes, Sweden
J from Sweden |
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Thanks Rodney,
All the best. You've left BB in good hands. Claudette has been superb. Must say the best customer service I've had from any company (online or face2face) in a long time!
Cheers,
Sami
P.S. Just joined coffeetime :)
Sami Venalainene |
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Hi Claudette.
Thank you very much! I appreciate your effort. Must say the service you've given at Bellabarista has always been excellent!
Cheers,
Sami
Sam |
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Hi Claudette,
Just a quick note to let you know we collected our goods on Saturday
with no problems.
I'd also like to let you know that my wife and I were really pleased and
impressed with the sales person we dealt with. Unfortunately we cannot
remember his name, but he was great to talk to and get advice from.
I would have to say that Bella Barista / Towability is one of the best
companies we have dealt with in sometime.
Thanks again,
Ian
Ian Barnes |
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Dear Claudette,
To my pleasant surprise, the 2 roasters arrived today already while I sent
the order only on Thu last week! I haven't had a chance to try out the
machine, and I won't have a chance for another week as I am going on holiday
tomorrow, unfortunately... But I am already very impressed: very quick
delivery, very nicely double-boxed, a beautiful Bella Barista booklet packed
with useful hints & tips, and 2 packets of green beans on top of that!
Thanks for the excellent service!
Kind regards,
G D
Utrecht, the Netherlands
Gerrett Decker |
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Mike and I roasted our first beans on Thursday evening, what a superb machine (GeneCafe), easy to use and with the green beans you sent produced the best coffee with the best crema we have yet tasted – ever! –
The coffee flavour was balanced, full of flavours with no bitterness. We roasted both types you sent and were able to clearly determine the flavours between the two types. We then mixed a blend of the two and created another flavour. Fantastic.
We were using Mike’s machine and the thickness of the crema was better than that found on a head of Guinness!
Geoff
Geoff |
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Hi there Claudette,
Well we made it home eventually, 5 caffeined-up blokes happily barista’d, one roof rack and boxes piled up high on knees, but we made it.
Thanks for a great afternoon, we have evangelised back in the office and are now setting up mini training sessions for all involved. After lots of strange looks wondering what the fuss was all about, the minute the rats’ tails started pouring, the rest of the office converted fairly quickly !
The machines are great, your help was invaluable and we’re still experimenting with the grind. As a result we’re getting through beans at a rate of knots.
You said you were waiting for a consignment of beans, and I’d like to set up an account so we can order in advance to avoid the current crisis occurring again !
Can you give me prices please – we’d need the 6Kg boxes. Also how quickly can you supply ? there are drowning men here !!
Speak to you soon, thanks again
Alan
Alan |
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Izzo Alex Grinder Mazzer Mini Timer...In fact the hopper was correct
Rodney
I must say a big thanks, from getting the machine on Friday afternoon, I haven’t stopped “playing”…. The wife’s first reaction was “What the hell do you want this just for coffee…..?” Probably because we had to completely rearrange the kitchen (Mazzer came with the large hopper!) and the Alex was slightly too big to go under the cupboard.
Then came the first few complete disaster shots…. Then the wasted litres of milk.. but with a few hours and determination I made her a cappuccino…. And she sorta liked it…. 3 attempts later and it was getting to costa standards.. and I kept at it.
Saturday morning I pulled a great one, made her a cappuccino and woke her with it… she loved it, and while I was making me one she asked for another.
I went out (to test ride a new bike) and 5 hours later I was back at my mates, then my mobile rang… it was the wife
“When are you coming home, all I have had is tea, I want a nice coffee…..”
We had a few last night, then before bed I wanted another one, she went to bed… but as soon as she heard the beans dropping in to the hopper she was downstairs like the junkie she has become… “Can I have one please dear….?”
Lovely…. J
J |
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Izzo Vivi
Thank you rodney, I'm really impressed with your service and
helpfullness and advice. I am delighted with the izzo vivi. Have the machine up and running all over the weekend , and all my
expressos look like a mini pint of guiness so far, takes about 25 secs
to do a shotglass, guess thats good. I am starting to appreciate
Expresso now :)
Not quite got the hang of steaming it steams fast! found out that the
little plastic washer on the steamer is the same size as the ones that
come with the braun electric toothbrush, yip i dropped the one that
came with the machine, have to hunt for it later.
I appreciated the manual you did, the manufactuers one is not too clear.
Might want to add which pipe the water filter is attached to in the
instructions, and i guess it needs removing when its descale time, it
was easy to guess just pulled out the pipe till the machine complained
of no water. Think i'm going to have to invest in one of your
stainless drawers to put it on and keep all the tools in, and knock
out the grinds into, and a mat for the cups.
Thanks again and i'm sure i'll have to part with some more money soon
P L |
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Thank you so much for your valuable help, the service has been perfect from my point of view. And the machine is working perfectly, I'm very very satisfied! Sorry about the trouble, but I really appreciate your help and quick responses.
T |
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Mchine Vivi Grinder Eureka
Thank you for your prompt service over these issues. These days it appears to be the exception not the rule!!
We are now enjoying superb coffee!!
Regards
G W
G W |
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This feedback was received on December 17th. The machines are an Izzo Vivi and an Isomac Granmacinino
Hello Rodney,
I thought I would drop you a line to let you know how I'm getting on with the new machine(s). Very well in brief!
I must admit that it initially took quite a few coffees straight into the sink to get good results and have been studying your excellent user guide and various web-based guides but today, suddenly I made an espresso like no other I've ever had. Half an hour later I did it again. What a fantastically easy machine to use and satisfying for it too. I have no regrets whatsoever about spending more than I'd wanted to initially. Firstly the heat exchanger design is so much easier to use than the old Krups job I had before and more importantly, the quality of the resulting coffee, even my earlier attempts, is incomparable. If my local coffee scrounging visitors try telling me again they can't see why I don't drink instant like everyone else... I'll ban them.
I've used your very good Mocha Italia blend from the off and must say, it's also a contributing factor... Many thanks for your advice and help while ordering - again, I'm glad I went the extra step to this type of machine.
J.G.
J G |
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Alex Machine
Hi Rodney,
I would be happy for you to use my email as feedback. Your emails have been very helpful, you obviously know your stuff! Claudette was equally helpful on the phone when I ordered my Alex, which arrived on time & superbly packaged, and I'm more than pleased with the machine itself, which makes great espresso!
Many thanks,
T C
T C |
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