We now deliver to;

United Kingdom, Austria, Australia, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Kuwait, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Norway, Poland, Romania, Switzerland, Sweden, Portugal, Spain, Italy, Ireland, Republic of Ireland.

Delivery times

Providing orders are placed before 3pm we operate a next day delivery service where possible however please expect 5-10 working days delivery within the UK. in the event we are out of stock we will send the items as soon possible. When you place your order you will be advised of a delivery method and ETA Delivery times for machines vary. Export outside of the UK can take longer - for further details ring 01933 273275

Delivery Charges

The delivery charge is calculated by the total price of the all items ordered; this is automatically calculated in the shopping basket for you.(e.g.: all orders include a minimum £8.00 delivery charge Inc VAT) PLEASE NOTE: CUSTOMERS HAVE 24 hours AFTER RECEIPT OF GOODS TO NOTIFY US OF SUCH A FAULT OR DAMAGE. If you are unable to examine the package fully please sign unexamined or if any sign of damage to the cartoon please sign damaged

International orders Export

All order shipped out side of the UK carry a minimum charge from £24.99 depending on the country of delivery. It pays to order more for example one small item weighing 3 kg shipped to Belgium will cost £24.99 but a package weighing 10kg will cost £25.98 extra shipping costs will be highlighted in the shopping basket PLEASE SEE INTERNATIONAL WARRANTY

Bella Barista Warranty* (UK ONLY)

The Coffee Machine is covered by a 12 month back to base warranty valid from purchase. In the first 28 days in the unlikely event your machine fails we will collect it at our expense and if we are unable to repair within 7 days offer a new replacement For remainder of warranty customer arrange carriage back to us we shall then arrange return of the machine. Second year parts only warranty with maximum £95 labour charge, or we will post the part out for you to complete the repair yourself (The part will be charged then credited on return of the faulty part). If the machine is to be returned the customer is responsible for carriage and packing both ways

International Warranty 

Warranty for all goods shipped outside of UK mainland is a 12 months Parts ONLY warranty Customer is responsible for carriage both ways if machine has to be returned to us. It is very important that you check the machine before signing the delivery note. We take more care than most companies that ship coffee machines internationally we double pack even where a machine is in an “export” box and use extra shock resisting foam this is a considerable extra cost which we absorb. But damages can still happen and it is important that you are aware that you are responsible for the cost of return to us.

IMPORTANT UPDATE

Bella Barista now adopts added Authentication Security, with all online payments. We request all customers to sign up to Verified by Visa or Mastercard SecureCode process before purchasing. This is an extra level of protection for you and Bella Barista to make sure the shopping process is a safe and secure one.

Acceptance of terms

Your access to and use of www.bellabarista.co.uk, ("The Website") or any other affiliated site that is run by or linking to Bella Barista and is owned run or maintained by Time Leisure Limited is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

Order enquiries

E-mail (sales@bellabarista.co.uk) or call the helpline on 01933 273275

Returning goods

Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non coffee products), if you wish to return the goods which are not faulty we will accept returns up to 3 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from Business Post carrier service is recorded for evidence). The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 5% commission fee for refunding the money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product

PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.

PLEASE NOTE: CUSTOMERS HAVE 3 DAYS AFTER RECEIPT OF GOODS TO NOTIFY US OF SUCH A FAULT OR DAMAGE.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors.

Consumer rights

None of these Terms and Conditions affects your statutory consumer rights.

Cancellations

You may cancel your coffee and accessories order up until the point when the order has been dispatched, this usually occurs within 16 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched. If the order is cancelled and the goods have already been dispatched it will be dealt with as a ' return '. PLEASE NOTE: By purchasing or entering into a lease agreement with Bella Barista the above conditions no longer apply... There is a maximum of 24 hours 'Grace Period' in which you the customer has chance to cancel the order. However after such time the customer cannot.

Refunds on returned goods

Refunds are given by credit or debit cards and a credit receipt will be posted. Orders paid for by cheque or cash will be refunded by Company cheque. Please note there is a 5% handling charge on all returns.

Cheque payments

Please make cheques/postal orders payable to Bella Barista and send to the contact address together with your order and you contact details by selecting the invoice option on the payment page.

Site security

This website uses Barclays EPDQ secure payment system for all credit card and debit card transactions. If, however, you would prefer to arrange an order or pay over the telephone, you can do this by calling us on 01933 273275 during normal working hours. This website has been enhanced to enable you to purchase our products online. We have a step by step ordering system: simply make your purchases, and then pay at the Barclays checkout page. You do not have to register to use this site.

Payment

The payment process is handled by Barclays Bank secure EPDQ payment system. We accept most major credit cards and debit cards except AMERICAN EXPRESS. Bella Barista is PCI certified.

Privacy

Bella Barista will never release your company details to third parties or other sources.

ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Changes to the website

Bella Barista reserves the right to: Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Bella Barista shall not be liable to you for any such change orremoval; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.

Validity

Prices are subject to change without notice. We will however endeavour to maintain the listed prices.

Errors and omissions

The information included in this website have been checked for accuracy. Bella Barista will accept no liability for any errors or omissions in this information.

Prices

All prices are in pounds sterling and include VAT.

Export

We offer overseas shipping, although extra shipping costs will be highlighted in the shopping basket.

Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bella Barista or otherwise used by Bella Barista as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.