Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275
After Sales Care
Fully stocked Parts and Accessories
Bella Barista Back to Base Warranty.
Yes, that's correct. Bella Barista offer our very own back to base warranty. We also provide after sales support to all our customers, even after the warranty period. Please contact us, if you would like to achieve the most out of your coffee setup or help troubleshooting a potential fault. We have knowledgeable SCA Barista trained staff including coffee machine technicians who can help whatever the query may be.
We can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website. This can result in you enjoying coffee much quicker than returning the coffee machine back to us and the potential damage in transit.
Sometimes coffee machines require maintenance or servicing. You can arrange to bring your coffee machine or espresso grinder back to our very own service centre.
Please contact us first before sending coffee machine back. Poor packaging can often lead to more damage than the original fault. For more information please read our returns guide.
Bella Barista's Commercial Catering Background
All the coffee machines we sell are based on commercial catering coffee machines which benefit from a certain amount of after sales care. Bella Barista is part of Time Leisure Limited. A commercial mobile catering manufacturer. With almost 40 years experience in the catering industry we are fortunate to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service.
We are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care.