Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275
1. Bella Barista Back to Base Fully Transferable Warranty* (UK ONLY)
Many warranties are only supported by the retailer not the manufacturer, this is especially true of coffee machines. A warranty only becomes important when the unexpected happens. Then it's important you speak to someone who understands, is in the same country and is able to support you. We all to often hear from people who are unable to get support for their expensive coffee machine purchased on line from a box shifter or from another country.
Our Bella Barista warranty means your covered (we have your back). If you sell the item and it's still in warranty, follow our process for transferring (Transfer Form Below) and the new owner can enjoy the remainder of the warranty. Unlike many other companies who don't transfer the warranty. We warranty the item, not the owner! Many times we have heard of people upgrading their espresso machine after a year…it's much easier to sell when the new owner can buy with the confidence of knowing it has 1 year of Bella Barista UK Back to Base warranty remaining.
As standardOur espresso machines come with 2 years warranty
Grinders have 2 years warranty
Other items have 1 year
Please Note: Not every item is covered by our own warranty. Please contact us to confirm that your coffee equipment is directly supported by this warranty prior to contacting us for service. We currently offer three warranty periods. 24 Months as standard. With an optional Third and Fourth year at an additional cost at the time of purchase.
To receive warranty support on your equipment through Bella Barista, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, or purchases in the Bella Barista showroom this information would have been emailed to you at order confirmation and also referenced on the packing slip. You would also have received a Warranty card with expiry date and SN number of the product. This information is also on the original sales receipt that you received at purchase. Please note: You must provide this information in order to receive Bella Barista UK Back to Base warranty support.
Bella Barista UK Back to Base Domestic Warranty is transferable - Unless otherwise stated. Please contact us to update Transferable Warranty details at contact @ bellabarista .co.uk or fill out the Transferable Warranty form below.
The warranty covers parts and labour required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the UK. Customer must pay to ship the machine to our repair centre if necessary. (Back to base). Repair Centre: Bella Barista, Nene Court, The Embankment, Wellingborough, Northamptonshire. NN8 1LD. In the unlikely event the product fails within the first 28 days of purchase, we will collect it at our expense and if we are unable to repair within 14 days offer a new replacement.
What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:
- Commercial Products for commercial use.
- Any defect arising from the misuse of the machine, including but not limited to:
- Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
- Lack of regular descaling of the machine's boiler and water system components
- Lack of regular thorough cleaning of the milk frothing components
- Lack of regular maintenance of the machine's brew group
- Use of non-commercial/household equipment in a commercial environment
- Normal wear and tear on the machine, including but not limited to:
- Replacement of gaskets
- Scratches, dents or other surface marring of any components
- Grinder burr replacement
- Regular maintenance, including but not limited to:
- Thorough cleaning of the milk frothing components
- Shipping to International addresses or outside of the UK is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.
Who Do I Contact for UK Warranty Services?
Contact us by phone: 01933 273275 Contact us by email: support @ bellabarista.co.uk
To initiate warranty service, we will need your equipment's original order number, located on your order/packing slip or original sales receipt, as applicable.
Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.
Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Number (RN) number. All equipment shipped without a valid RN are subject to refusal at our warehouse.
Warranty UK Returns Process
If we have requested you to send the product back to our repair centre, please complete and return our Returns Form. (PDF) https://www.bellabarista.co.uk/pdf/RETURNS-NOTE.pdf Please Note: It is the customers responsibility to ensure the goods are packed correctly. If you're sending coffee machines back to the Bella Barista Service Centre we recommend driving them to us safely on the back seat of your car. If this isnt an option we currently recommend using Parcel 2 Go and selecting UPS. (*We can not be held responsible for content of other websites). We have received items back using other shipping methods and couriers and this can do more damage in transit than the original problem.
How Long Will it Take for a UK Warranty Repair?
Once we receive your machine in our repair centre, we commit to repairing and returning your machine to you within 30 business days.
Third and Fourth Year Optional UK Warranty
On certain selected equipment we offer a third and fourth year warranty period at an additional cost. This optional cover is available within 28 days of purchase.
2. Trade (Commercial Warranty )
Where a product is advertised as TRADE or COMMERCIAL it is considered that the purchaser has a certain knowledge and engages in the trade appropriate to the use of the machine or equipment In this case the warranty is for 180 days (unless otherwise stipulated on individual products) and is a back to base parts only warranty .
What is a trade ? For the purposes of clarification HMG describes as follows, a consumer is an individual who, in his dealings with a trader, is not acting for the purposes of a business. Where a consumer presents himself as a business (for example, by buying goods for personal use from a trade outlet on a trade account) the law does not consider him to be a consumer. Therefore if you are buying an item from us that is identified as a “Trade” product we do not consider that you are purchasing it as a consumer
3. International Warranty
Warranty for all goods shipped outside of UK mainland is a 12 months Parts ONLY warranty.
The customer is responsible for carriage both ways if product has to be returned to us. It is very important that you check the delivery before signing the delivery note. We take more care than most companies that ship coffee machines internationally we double pack even where a machine is in an “export” box and use extra shock resisting foam this is a considerable extra cost which we absorb. But damages can still happen and it is important that you are aware that you are responsible for the cost of return to us. Free Gift Pack is UK Only - Due to customs we can not send foodstuffs internationally.
4. VAT Discount for Export Outside of the EU
VAT - If the shipping destination selected is outside of the UK and EU member countries, the shopping basket will automatically deduct 20% off the price.
PLEASE NOTE - The free Gift Pack is for UK orders only - Due to customs we can not send coffee, beverages and foodstuffs internationally.
Bella Barista Contact Details
bellabarista.co.uk is a site operated by Time Leisure Limited.
We are registered in England and Wales under company number 1554067 and with our registered office at No 1 London Road, Kettering, Northamptonshire, NN16 0EF, United Kingdom.
Bella Barista Customer Service Address below is where all correspondence and returns should be sent.
Transferable Warranty Form