Covid-19 Update - Now accepting online orders. Due to limited staff, please allow up to 10 days for order and delivery process - please click here for more details.

Customer Services

Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275

Delivery - Bella Barista - UK and International

Easter Bank Holiday

The Bella Barista showroom will be open Good Friday 10am to 3pm.
Closed Easter Monday 22nd April 2019.

Delivery times during Easter

Please note if you're ordering on the Bella Barista website. All couriers used are not collecting during Easter. Orders placed on Good Friday will be shipped 23rd of April 2019.

We pride ourselves on always processing your orders as fast as possible. We aim to explain all of the delivery options available to you if ordering online - so please read through them carefully and choose the option that will best meet your needs.

All parcels shall be sent to the address provided at the time of the checkout. If you pay via Paypal, then we will only deliver to the address provided to us by Paypal, so please ensure that it’s current. Any errors in the information supplied to us are at the sole responsibilty of the customer.

The vast majority of parcels sent by us will arrive within the estimates given on the table below; however, we cannot guarantee this due to the rare possibility of any unforeseen circumstances with delivery companies. Bella Barista shall not be held liable for delays in delivery of goods caused by third parties. In the event of a lost package, we will require up to 14 business days before being able to replace or credit for any lost goods.

*Orders not placed online may be subject to different postage costs.

UK Delivery Service Options

Prices include VAT | Next Day services are not a guaranteed service | Order cut off is 13:00 Monday to Friday on working days. |

Royal Mail: Large Letter 1-3 Working Days £1.58
Royal Mail: Small Parcel 2-3 Working Days £3.11 to £12.29
Standard* 2-3 Working Days £5.99
Next Working Day** 1 Working Days £7.99 to £18.99
Saturday Delivery*** 1 Working Day £18.00 to £32.00

* Standard Service is typically sent by Royal Mail or a non-express courier service and may or may not require a signature upon delivery. This service is available to all of the United Kingdom.

**Next Working Day We will use either Royal Mail or one of our contracted couriers depending on the size and weight of the order. To take advantage of this service please aim to place your order online by 13:00 (UK Time) Monday – Thursday. Next day services exclude weekends and public holidays. We offer this service throughout the United Kingdom, but please be aware that Northern Ireland and Highlands and Islands deliveries sometimes take longer – but not always. Orders placed after 13:00 pm (UK Time) will be processed on the next available working day. **Please note: This is not a guaranteed service. Next Day orders placed on weekends or Public Holiday’s will dispatch once the company reopens.

*** Saturday Delivery Is only available to mainland UK addresses and must be placed with us no later than 12:00 noon on Friday. We typically use Royal Mail or one of our carriers for this service. Saturday service excludes public holidays.

European Union Delivery Service Options

Prices include VAT | Order cut off is 13:00 Monday to Friday on working days. |

Royal Mail: Airmail 1-10 Working Days £3.70 to £15.00 Up to 500grams
Royal Mail: Small Parcel 2-3 Working Days £8.00 to £25.00 Up to 1.5kg
Standard (over 1.5kg) † 3-7 Working Days From £11.95
Express (over 1.5kg) †† 2-5 Days From £25.00

† Standard delivery to the majority of European countries will be sent out with DPD / DHL or UPS. Very occasionally one of our carrier companies by either air or road depending on the size of the order and goods ordered. In this event, the website may restrict these sales or we will contact you with available options and the chance to amend or cancel your order. During the checkout process when entering your shipping address the "shipping calculator" will provide shipping options and prices.

†† Express DeliveryIf you require your purchase urgently then our express option is a good choice and will be dispatched with one of our chosen express couriers. Please see above for the terms and possible restrictions which also apply to Express Shipping methods. During the checkout process when entering your shipping address "The shipping calculator" will provide shipping options and prices.

Worldwide Delivery Service Options

Prices exclude VAT | Order cut off is 13:00 Monday to Friday on working days. BST / GMT |

Economy Road Service 5-15 Working Days From £50
Express Shipping - Fedex International Shipping ‡ 3-5 Working Days (Most Destinations) From £70

‡ Rest of World, means all other countries that we currently ship to outside of the EU. To see if your country is listed, please add products to the basket and scroll through the drop-down menu to select your shipping country. The Shipping Calculator will also work out the precise cost of shipping for your order going on weight and parcels required. As the importer, you are responsible for ensuring that any goods imported are legal and will be required to pay import duty, if applicable to your chosen shipping destination.

Certain products and brands may be restricted within your country and as such there may be times when we have to refuse supply. In these instances, we will contact you at the email address provided offering an alternative or full refund of your order. For example we can not ship Rocket Espresso and ECM Brands to Australia and New Zealand.

If your destination is not listed, then please contact us for a shipping quote.

‡TAX / VAT Deduction The shopping basket will also deduct 20% off the price shown on the website once you enter a destination outside of the UK and EU.

Argento includes features of Magento Enterprise edition. Our template works with Magento EE 1.11.x-1.14.x, Magento CE 1.6.x-1.9.x. The template is also compatible with Magento CE 2.0.x-2.1.x.