Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275
International Shipping and Warranty
Warranty for all goods shipped outside of the UK mainland is a 12 Months Parts Only Warranty.
The customer is responsible for carriage both ways if a product has to be returned to us. It is very important you check the delivery before signing the delivery note. *Our full warranty is only available for coffee machines and grinders supplied into the UK.**For ALL coffee machines and grinders exported outside of the UK the warranty will be a parts only.
International Warranty - 12 months parts only.
For countries outside of the EU the UK VAT will be deducted at check out. In the event any issues happen with your machine or grinder we urge you to contact us. We can ship the part and explain over email, livechat or skype how to fix it. This can save expensive carriage charges. With all our international customer even after the 12 month parts only warranty period we still try our best to offer our technical support and assistance.
We ship on a weekly basis to Singapore, Saudi Arabia, China | SAR | Hong Kong and the United Arab Emirates (UAE). We currently use Fedex International Priority. Includes Shipping Insurance.
For example a Rocket Espresso R58 dual boiler coffee machine to these addresses would cost the approx the following:
Rocket Espresso R58 - Example
- Rocket R58 | £1949 Inc VAT
- Rocket R58 | £1624 Ex VAT
- *20% off VAT/TAX as order leaves EU.
- Shipping Approx | £180 - £240
- *Shipping cost may differ on the country.
- Grand Total Approx £1804
*This is just an example of the likely price you would have to pay, checking out through our basket for international shipping. Fedex is a door to door service. You could incur import duties, depending on the customs policies for the specific country it is shipped to. We provide the Tarif Code and ship as personal effects unless otherwise stated.
Useful Information with Orders Shipped Internationally.Ordering through the website and specify a shipping country outside of the EU will automatically deduct the VAT / TAX of 20%. Please create a Bella Barista account first, so we can enter the Serial Number of the coffee machine and/or grinder onto your account for warranty reasons.
If the order includes an espresso machine and espresso grinder the shipping cost increases approx £50-£70 for the additional box. We can then often pack smaller accessories into the grinder box. You will gain an additional 3% package deal discount that helps with the additional shipping cost of sending two boxes.
We spend an additional £20 on extra strong card board boxes with polystyrene cavity corner struts. We provide these outer boxes for the Espresso Machines and Grinders. This helps the safety of the items in transit.
Our espresso machine and grinders are 230-240 Voltage. This spec is similar to Saudi, Malaysia, Qatar, Singapore, Hong Kong China SAR and UAE.
If you can "Add to basket" on our website, we physically have the items in stock and can dispatch most often the same day before 1-2 PM BST.
The Fedex International Priority can sometimes come as quick as two working days to these destinations mentioned. We had a ECM Synchronika sent on Friday 9th Feb and it arrived with the customer in Singapore on Monday the 12th Feb! We have had examples of this happening to Australia, New Zealand as well.
Please expect 5-10 working days, from dispatch confirmation as sometimes orders can get held in customs.
As a precaution. When signing for a parcel, if you see any signs of damage to the outer box, please sign for as damaged and notify Fedex and us (Bella Barista firstname.lastname@example.org) within 24 hours. We include shipping Insurance with Fedex International Priority, but they must be notified within 24 hours of signing for the machine if you see signs of damage in transit. We do not pay customs. You as the customer must pay import duty. You do receive 20% Tax / VAT discount and our export discount. Please see the example above.
If you have any further questions, please don't hesitate to contact us. Often through LiveChat we can give you more accurate shipping costs and maybe save you a little extra money.