Due to national driver shortages, couriers cannot guarantee next working day services.
Please expect a 1-3 working day delivery turnaround.

Customer Services

Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275

 

Returns Policy

Cancellations

We want you to be happy with your products and confirm we will supply goods that conform to the contract.   If for any reason you are dissatisfied with your purchase, please refer to this document as it contains useful information about our returns and after sales service information.
Please read this document to understand Bella Barista returns and cancellation procedure.
This document applies if you bought your product online or by phone and would like to return it because:

 

1. You have changed your mind

If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:

It is within 14 calendar days from the day of delivery: 

 

  • Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them.
  • You notify us of your wish to cancel within the above time frames and you have proof of purchase receipt, delivery note, bank statement).
  • The goods are in 'as new' condition and returned in the original, undamaged packaging along with any accessories and free gifts received with them.
  • You can examine the goods as you would in a shop but, to obtain a full refund, you must not start using them, install them or modify the product in anyway.  Whilst the goods are in your possession you must take reasonable care of them.

It is over 14 calendar days from the day of delivery:

 

  • The product is in its original unopened and sealed packaging.
  • You return it within 21 days of the delivery date.
  • You have proof of purchase (Receipt, delivery note, bank statement).


How do I return my product?

There are three ways you can return your purchase:

  • Online: Please login to your account and fill out and complete the returns form in the "My Returns" section before sending any item/s back to us.
  • Phone: By calling us on 01933 273275 with your order reference number and delivery details to hand.
  • Store: You can also return your product to the Bella Barista Store with proof of purchase, bringing the card you paid with so we can credit it.

*Please make sure you have a RMA (Returns Number) before sending any item back.

Please note: For Online Only products and purchases made using PayPal or SagePay, please arrange for a collection with our aftersales team on 01933 273275. 

When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel. The cost of retuning the goods is your responsibility.

You may also use the cancellation and Returns form in My Returns section of our website but this is not obligatory.

Refund: Once we have received the goods back from you, we will give you a refund for the cost of the product plus any delivery charge paid (except for the additional costs arising if you have selected a type of delivery other than the least expensive type of standard delivery offered by us). 

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you. *Bella Barista Restocking Fee. We could charge up to 20% depending on the resaleable condition.

If you have requested a white glove technician delivery or coffee machine service, or installation of a coffee machine or product, within the 14 day cancellation period, we have the right to retain any charge paid for services which have already begun or have been completed. 

Refunds take 3-10 working days to be credited to your payment card.

 

 

 

2. Your product is faulty

If it is within 7 working days from the day of delivery:

Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved.
Visit the Knowledge Bank at www.news.bellabarista.co.uk/knowledge-base/ for additional expert support, downloads, manuals and advice.

Call our Technical Team on 01933 273 275 and, depending on the product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly.


If the problem cannot be resolved:

If the fault occurs within 30 days of purchase (or delivery or installation), we'll offer you either a repair, exchange or refund.

Most products come with 1 year manufacturers guarantee, so if your product develops a fault after 30 days but within 6 months we’ll  (we will) offer you a repair. If a repair cannot be achieved within a reasonable time then we will offer a full refund. In all cases we reserve the right to inspect the product and verify the fault. If the fault has arisen out of misuse then we reserve the right to reclaim the cost of carriage and costs to rectify the problem

 If the fault occurs after 6 months Please see our additional warranty information

 


How do I return my faulty product?

There are three ways you can return your purchase:

  • Online: Please login to your account and fill out and complete the returns form in the "My Returns" section before sending any item/s back to us.
  • Phone: By calling us on 01933 273275 with your order reference number and delivery details to hand.
  • Store: You can also return your product to the Bella Barista Store with proof of purchase, bringing the card you paid with so we can credit it if a refund is due.

*Please make sure you have a RMA (Returns Number) before sending any item back.

Refund: Once we have determined there is a fault we will then give you either a refund, exchange or offer you a repair of the product. If the return is within 30 days. You will not be charged for the collection of faulty goods. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.  

Please note: For Online purchases made using PayPal or SagePay, please arrange for a collection with our aftersales team on 01933 273275. Our stores are unable to process a return for an Online Only product or when you have paid online with SagePay and PayPal.

 


How do I get my faulty product repaired? 

There are three ways to get your faulty product repaired:

Online: Via the Service form on the Technical Services page.
Phone: By calling our Contact Centre on 01933 273275 with your order reference number and delivery details to hand - we'll resolve the fault by arranging the prompt collection and repair of your product.
Store: You can also bring your faulty product in to our store and service centre with proof of purchase and Returns Number, we will help resolve the fault by arranging the prompt repair of your product.

 


3. Your product is damaged on delivery

 

How do I return my product?

Phone: Please call our Contact Centre or email dispatch@bellabarista.co.uk within 48 hours on 01933 273275 and we’ll arrange collection free of charge. 

Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. Refunds take 3-10 working days to be credited to a payment card. 

 


For orders paid using a Bella Barista e-gift card

If you paid for your order in full using a e-gift card, your refund will be credited to a new Bella Barista e-gift card which will take between 3-10 working days to process. The new e-gift card will be emailed.


If you paid for your order with a combination of a payment card and gift card(s) and you require either a full or part refund, the applicable refund value will be split between your payment card and a new Bella Barista e-gift card. Refunds take between 3-5 working days and the new e-gift card will be sent to your email address.


For PayPal, SagePay and Online Only purchases

For Online Only products and purchases made using PayPal or SagePay, please arrange for a collection with our aftersales team on 01933 273275.

 

*For UK Customers. If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights. So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.